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Operations Specialist

Location: San Antonio, Texas
Department: Finance
Posted: 07-06-2018
Location Name: Corporate Headquarters
Wage: Depends on Experience
Position Type: Full time
Shift: Standard


The primary purpose of this position is to assist Generations Federal Credit Union to live out its Mission, Do the Right Thing, by providing remarkable service to both external members and internal members. Responsible for all aspects of the Share Draft program including: exception processing, balancing, and settlement.  Processes Returned Deposit Items and monitors excessive NSF activity.  Provides technical expertise for all share draft functions and acts as liaison to other financial institutions.  Provides accurate and timely resolution to all disputed transactions ensuring member satisfaction and limiting credit union loss. Also responsible for the Privilege Pay program’s daily operations including repayment plans. Responsible for the accurate and timely processing of all wire transfers.  Provides prompt and professional service to all members and internal customers.  Adheres to all federal, state and local legislation.

Primary Duties

  1. Works under supervision, but will exercise initiative and independent judgment in the performance of assigned tasks, with a high degree of accuracy.

  2. Provides accurate balancing and administration of the credit union share draft program. Performs all share draft functions to include in-clearings, exception/returned items, posting journal entries, balancing, and settlement. Assures agreement with general ledger control account and assures all items are properly classified. Has a good knowledge of all deposit services and financial products.

  3. Provides problem-solving solutions and resolutions on share draft NSF related transactions ensuring member satisfaction and compliance with existing regulations.

  4. Handles item processing exceptions via the FRB check adjustment process in a timely and accurate manner.

  5. Monitors accounts with excessive NSF activity or negative balances and closes accounts as indicated. Ensures accurate reporting of derogatory accounts to collection/reporting agencies including Chex Systems in a timely an accurate manner.

  6. Responsible for daily activities of the Privilege Pay program. Responsibilities include the daily operations of the Privilege Pay program, which includes preparing letters, handling repayment plans, using reports to analyze, qualify and disqualify new accounts, and performing maintenance on member’s accounts. Provides problem-solving solutions and resolutions on Privilege Pay program NSF related transactions ensuring member satisfaction and compliance with existing regulations. Employee is also the contact for members and employees for questions and solutions regarding the Automated Privilege Pay program in general.

  7. Processes daily Return Deposit Items, miscellaneous adjustment items and large returned deposit item notifications received from the Federal Reserve Bank, Shared Branch network, and other financial institutions. Performs research and submits supporting documentation to determine the settlement of each entry. Assures agreement with general ledger control account and assures all items are properly classified.

  8. Responsible for the daily processing of wire transfers to include:

    • Retrieving incoming wires from the FRB, verifying member account information, and posting to member accounts in a timely and accurate manner.

    • Reviewing all outgoing wire requests to ensure accurate and complete required information prior to submission to FRB.Prior to submitting wires, ensures that all wire recipient information is processed through an OFAC check to ensure no recipient is identified on the Specially Designated Nationals (SDN) and Blocked Persons list.Also, ensures all member accounts are reviewed for funds availability and charged accordingly.

  9. Reviews the IPAY (Bill Pay) exception items and general ledger clearing account for accuracy.

  10. Processes Mobile deposit review items for settlement clearing and member account review for final disposition of rejected items.

  11. Responsible for related procedure updates and compliance. Keeps informed of regulation changes by participating in scheduled webinars and/or seminars.

  12. Performs other departmental functions in a backup capacity for Finance Operations as needed.

  13. Performs other duties as assigned.

Must have high school diploma or equivalent. 


Must have 1-3 years accounting or financial institution experience, preferably in Operations, and possess a sound understanding of financial institution products and services.


Must have the following skills and/or abilities:

  • Must be able to update and write policies and procedures.

  • Strong organizational and customer service skills, with the ability to multi-task effectively.

  • Proven accounting background to assist in the daily reconciliation and research of GL and member accounts.

  • Proficient with the Microsoft Office Suite.

  • Excellent communication skills (both oral and written).

Physical/Other Requirements

Must be able to:

  • Stand or sit for long periods of time.
  • Lift 10-20 lbs.

Service Expectations

  1. To deliver service that is in alignment with the credit union’s Service Promises:

    • Treat members with a positive attitude.

    • Listen to and fully understand the members’ needs.

    • Offer solutions that meet the members’ needs

    • Take ownership of the Member Experience provided.

    • Give and receive feedback for improvement.

    • Continually learn for the benefit of the member.

  2. Meets all established service goals.

  3. Possess adequate product knowledge as measured by the annual product knowledge certification assessment.